This refund policy applies to all items purchased on lovelightseaeaglellc.my. We are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund if the terms and conditions of this policy apply.
I. Refund Application Conditions
Customers must submit a refund application within the specified return period and ensure that the goods meet the return requirements. Returned goods must be in their original condition, unused, undamaged, and retain their complete packaging and accessories. If the goods have been used, damaged, or affect resale, we reserve the right to refuse the refund application.
II. Return Shipping Costs
For returns due to product quality issues or incorrect shipments, we will bear the relevant return shipping costs. For returns due to personal reasons (such as dislike, incorrect size, subjective reasons, etc.), the customer will bear the return shipping costs.
III. Refund Processing Procedure
After we receive and inspect the returned goods and confirm that they are in good condition, we will process the refund within 3–5 business days and return it to the original payment method. The actual arrival time may vary slightly depending on the processing speed of the bank or payment platform.
IV. Return Address
All returned items must be sent back to the following address:
1208 Lancaster Dr
Alexandria, LA 71303
Please be sure to include your order information or relevant notes in the package so that we can quickly identify and process your refund request.
V. Special Notes
Used, damaged, or non-returnable items will not be eligible for a refund. We reserve the right to refuse service for malicious or unusual returns.
By continuing to place an order, you indicate that you have read and agreed to all the contents of this refund policy.